His Highness Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah, and Chairman of the Sharjah Executive Council, chaired the Council’s weekly meeting on Tuesday morning at the Ruler’s Office, in the presence of His Highness Sheikh Abdullah bin Salem bin Sultan Al Qasimi, Deputy Ruler of Sharjah and Deputy Chairman of the Sharjah Executive Council, and His Highness Sheikh Dr Sultan bin Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah and Vice Chairman of the Sharjah Executive Council.
The Council discussed a number of government work-related topics and reviewed the public policies of government departments and authorities to enhance the level of services provided to citizens and residents of the Emirate.
The Council issued a decision regarding the Sharjah Occupational Safety and Health System (OSHJ), the provisions of which apply to government entities, private establishments, employers, and workers in the Emirate.
The aim of the decision is to improve workers’ safety and health at both their workplaces and their accommodation within the Emirate by implementing preventive and regulatory measures that help protect property and assets and reduce accidents. It also aims to increase awareness of the risks involved in occupational health and safety and to enhance economic competitiveness by providing a safe and healthy working environment that is capable of attracting investment and talent.
The decision also specified Sharjah Police’s powers to implement the measures, the duties of both employers and employees, the circumstances constituting violations and the administrative penalties, as well as other legal provisions.
The Council also approved the agenda for the second phase of the government’s service improvements. This initiative is part of the Sharjah Customer Experience Improvement Program and is based on the vision: “Towards an integrated, human-centric customer experience.”
The agenda encompasses the development of a range of services—spanning health economics, social affairs, justice, security and safety, infrastructure and transport, and housing—selected based on criteria prioritizing services that deliver strategic impact aligned with the Emirate’s direction and operational impact that enhances government efficiency, while targeting priority groups and involving customers.
From 2023 to 2026, the service design and development workshops produced positive results, such as the creation of new services and ‘life journeys’, the elimination of more than 315 workdays, the removal of the need for over 155 documents, and the elimination of more than 295 touchpoints. These achievements were obtained through the involvement of 65 government service designers and more than 800 employees—amounting to 25 government agencies—in the Sharjah Customer Experience Improvement Programme workshops, together with the participation of more than 135 customers.
