The Government Development Department in the Secretariat General of the Executive Council of the Emirate of Sharjah works to build an integrated governmental framework aimed at enhancing performance and improving the quality of services provided to customers. This reflects the wise leadership’s vision of developing a renewed government system that keeps pace with changes and meets the needs of the community with efficiency, flexibility and ease.
In collaboration with various government entities across the Emirate, the Department seeks to strengthen institutional integration and adoption of innovative and digital solutions that contribute to simplifying procedures and accelerating service delivery, ensuring the highest levels of efficiency and customer satisfaction.
The Sharjah Customer Experience Improvement Program is one of the Emirate’s key government development initiatives. It aims to enhance the quality of government services and improve customer satisfaction by building an integrated service ecosystem that places the customer at the heart of the development process.
services and improve customer satisfaction by building an integrated service ecosystem that places the customer at the heart of the development process.